Politique de remboursement
Last updated: 8 September 2026
We want you to be happy with your order from Mon Panier Latin. This policy explains your rights when you change your mind and what happens if a product is damaged, faulty, incorrect or otherwise not as it should be.
Nothing in this policy affects your statutory consumer rights.
Changing your mind
For eligible non-perishable products purchased online, you normally have the right to cancel your purchase within 14 days of receiving the goods without giving a reason.
To exercise this right, please email us at bonjour@monpanierlatin.co.uk within 14 days of receiving your order.
Once you have told us that you wish to cancel, you normally have a further 14 days to return the eligible goods to us.
Products must be returned with reasonable care. Where possible, they should be unopened and in their original packaging.
You are responsible for the cost of returning products when you simply change your mind, unless we agree otherwise.
Products that cannot normally be returned because you changed your mind
The statutory right to cancel may not apply to certain products, including:
- goods that are liable to deteriorate or expire rapidly;
- sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken, where the statutory exception applies;
- goods made to your specifications or clearly personalised; and
- any other goods for which an applicable statutory exception to the cancellation right applies.
These exceptions do not affect your rights where goods are faulty, damaged, incorrectly supplied or not as described.
Damaged, faulty or incorrect products
If an item arrives damaged, faulty, incorrect or materially different from what you ordered, please contact us at bonjour@monpanierlatin.co.uk as soon as reasonably possible.
For damaged products, photographs of the product and packaging can help us resolve the issue quickly.
We may offer an appropriate refund, replacement or other remedy depending on the circumstances and your statutory rights.
We do not make silent product substitutions. If a product cannot be supplied, we will not replace it with a different product without your agreement. Where an unavailable item cannot be supplied, we will refund the amount paid for that item.
Food products
Food packaging, recipes and manufacturer information may occasionally change. If you believe that a food product supplied to you is unsafe, defective, damaged or not as described, please contact us promptly and do not consume the affected product.
Refunds
Where you validly cancel an entire eligible order under your statutory cancellation rights, we will refund the price paid for the returned goods together with the cost of our least expensive standard delivery option, where required by law.
Any additional amount paid for an enhanced or premium delivery service is not normally refundable beyond the cost of standard delivery.
For partial returns, the original delivery charge will not normally be refunded unless required by law or the return results from an error on our part.
Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.
We will process refunds within the time required by applicable consumer law.
Return shipping for faulty or incorrect goods
Where goods are faulty, damaged or incorrectly supplied and a return is reasonably required, we will bear or reimburse reasonable return costs in accordance with your statutory rights.
Please contact us before arranging the return so that we can provide appropriate instructions.
Contact
Email: bonjour@monpanierlatin.co.uk
We aim to reply within one business day.