Politique d’expédition

Last updated: 8 September 2026

This Shipping Policy explains how Mon Panier Latin delivers orders within the United Kingdom.

Standard Delivery

For eligible UK mainland addresses:

Standard Delivery: £5.99

Free Standard Delivery on eligible orders of £60 or more.

The applicable delivery options and final delivery charge are displayed at checkout before payment.

Eligible UK mainland addresses

Our standard mainland pricing applies only to addresses eligible for our normal carrier service.

Different rates, services or restrictions may apply to remote, offshore or extended-area destinations, including certain Scottish Highlands and Islands addresses, Northern Ireland, the Channel Islands, the Isle of Man and other locations classified as remote or extended-area by our carriers.

Where a different rate applies, the available service and charge will be shown at checkout before you pay.

Heavy, bulky and multi-parcel orders

Some unusually heavy, bulky or multi-parcel orders may require a different delivery service or charge.

Where an order is not eligible for standard or free delivery because of its weight, dimensions, contents or destination, the applicable delivery option will be displayed at checkout where available.

We will not add an undisclosed mandatory delivery charge after you have completed payment.

Dispatch and delivery estimates

Orders are processed on business days.

Delivery estimates shown on the Site, at checkout or in order communications are estimates unless expressly stated otherwise.

Standard Delivery is not a guaranteed next-day or guaranteed 48-hour delivery service.

Once your parcel has been handed to the carrier, delivery timing may be affected by circumstances outside our direct control.

Tracking

Where tracking is available, we will send tracking information to the email address or contact details associated with your order after dispatch.

Tracking information can sometimes take time to update after the carrier first receives a parcel.

Delivery addresses

Please make sure your delivery address is complete and accurate before placing your order.

We cannot guarantee that an address can be changed once an order has entered fulfilment.

If an incorrect or incomplete address causes a parcel to be returned to us or creates additional carrier charges, we may ask you to pay reasonable redelivery costs where legally permitted.

Safe places and delivery instructions

Where the carrier supports delivery instructions or safe-place options, responsibility for following those instructions may rest with the carrier.

If you expressly authorise delivery to a particular safe place, neighbour or other nominated location, please make sure that the location is suitable and secure.

Failed delivery and returned parcels

If a carrier cannot complete delivery, it may attempt redelivery, deliver to an authorised pickup point or return the parcel to us.

If a parcel is returned because the address supplied was incorrect, delivery was repeatedly refused or collection was not completed, reasonable additional delivery costs may apply where legally permitted.

Damaged or missing parcels

If your parcel arrives damaged or appears to be missing items, please contact us as soon as reasonably possible at bonjour@monpanierlatin.co.uk.

Photographs of the parcel, shipping label, internal packaging and affected products can help us investigate quickly.

This does not affect your statutory consumer rights.

Products unavailable before dispatch

We do not make silent substitutions.

If an item becomes unavailable, we will not replace it with a different product without your agreement.

Where an item cannot be supplied, we will refund the amount paid for that item.

Contact

Email: bonjour@monpanierlatin.co.uk

We reply within one business day.