Product Recall Policy
At Mon Panier Latin, the safety and satisfaction of our customers are our priorities. If a product has a defect or risk, we initiate a recall process to protect our customers.
Reminder Reasons
• Manufacturing defect that may affect safety or quality.
• Problems related to unreported allergens.
• Non-compliance with current regulations.
Recall Procedure
1. Customer Notification:
• Affected customers are informed by email, phone or on our website.
• The details of the recalled product (name, batch, expiration date) are provided, as well as the measures to be taken.
2. Return of Products:
• Recalled products must be returned to our warehouse or to a specified collection point.
• The return costs are at our expense.
3. Refund or Replacement:
• Customers can choose between a full refund or an equivalent replacement product.
How to Verify a Product?
If you think you have a product affected by a recall, check the information available on our site or contact our customer service.
Commitment to Quality
We take strict measures to avoid any incident and ensure the compliance of our products. Recalls are rare but necessary to maintain our level of excellence.
Reminder Reasons
• Manufacturing defect that may affect safety or quality.
• Problems related to unreported allergens.
• Non-compliance with current regulations.
Recall Procedure
1. Customer Notification:
• Affected customers are informed by email, phone or on our website.
• The details of the recalled product (name, batch, expiration date) are provided, as well as the measures to be taken.
2. Return of Products:
• Recalled products must be returned to our warehouse or to a specified collection point.
• The return costs are at our expense.
3. Refund or Replacement:
• Customers can choose between a full refund or an equivalent replacement product.
How to Verify a Product?
If you think you have a product affected by a recall, check the information available on our site or contact our customer service.
Commitment to Quality
We take strict measures to avoid any incident and ensure the compliance of our products. Recalls are rare but necessary to maintain our level of excellence.