FAQ

1. How do I place an order?

Add the products you would like to your basket and follow the checkout steps. You will receive an order confirmation by email once your order has been placed.

2. Can I change or cancel my order after placing it?

Please contact us as soon as possible at bonjour@monpanierlatin.co.uk. Whether a change or cancellation is possible depends on the order status.

3. Where do you deliver?

Delivery availability, services and rates are calculated at checkout based on your basket and delivery address.

4. How do I create an account?

Use the account option on the website and follow the instructions shown.

5. How can I track my order?

Once your order has been dispatched, tracking information will be sent when provided by the carrier.

6. What should I do if a product is missing from my order?

Contact us with your order number and details of the missing item so we can review it.

7. How are products packed for delivery?

Our current online grocery assortment is focused on ambient products. Orders are packed for parcel delivery according to the products in your basket.

8. What payment methods do you accept?

The payment methods currently available to you are shown at checkout.

9. Is my payment secure?

Payments are processed through the secure payment methods available at checkout.

10. What should I do if my order is delayed?

Check any tracking information you have received. If you still need help, contact us and we will review the order with you.

11. Are your products suitable for specific diets?

Please check the product page and the product label for the latest ingredients, allergen and dietary information before consumption.

12. Do you offer gifts or curated selections?

Yes. Our gifting and curated ranges are available through the relevant sections of the website when products are available.

Other questions

Please contact us at bonjour@monpanierlatin.co.uk. We reply within one business day.

They trusted us to deliver their favourites French products in the UK

More than 10000 orders fulfilled since 2021
Symphony OlajideTheir prices are very reasonable

I’ve been using mon Panier Latin occasionally for the past couple of years and always pleased with their service, from the large selection of products to the speed of delivery. Their prices are very reasonable compared to other similar websites which is why it’s my go to place for French food! Highly recommend them!

Nouni RachelI highly recommend !

I ve ordered multiple times and I have always been happy with my orders ! Quick delivery and the selection of products is very large. The products are also well packaged and it is always a happy moment when I receive my items. I highly recommend !

Gwladys Ange100% satisfied

I heard how good their service was, so i tried it out.
100% satisfied, i certainly will come back, and recommend to all. Mon Panier Latin, thank you so much for sharing joyful and sweet memories of France for us who are far away.

Lynda A.I had an incredible experience

I had an incredible experience with Mon Panier Latin. My daughters love the galettes des rois frangipane, we ordered a large quantity for the Epiphany celebrations, and in only 3 days we were delivered. It was my first experience with them. Thank you Mon Panier Latin go ahead, I would not hesitate to recommend.

Barrie EyreEasy to order

Great website,easy to order, great service and good quality products.

Gareth M.JonesThe true taste of France

The true taste of France! I have really missed the taste of home while being in the UK and was great having it all delivered right to my door. Ordering was straightforward & prices reasonable.

Chris P.Very responsive and customer-friendly company

Very responsive and customer-friendly company. I've ordered from them several times and have always been very happy with the quality of their products.

Wilfried TchangoueGreat selection of products

Great selection of products, decent price, delivery was on time. Thanks very much, will order again soon!