FAQ
1. How to place an order?
To place an order, simply add the desired products to your cart, then follow the order validation steps. You will receive a confirmation email once your order is finalised.
2. Can I change or cancel my order after placing it?
Order changes or cancellations are possible as long as your order has not been prepared for shipment. Contact our customer service at bonjour@monpanierlatin.co.uk or 020 8159 5140 as soon as possible.
3. Do you deliver all over Great Britain?
Yes, we deliver throughout the UK, including Northern Ireland, the Highlands and the islands.
4. How do I create an account?
Click on "Create an account" and follow the instructions.
5. How can I track my order?
Once your order has been shipped, you will receive a tracking link by email.
6. What should I do if a product is missing from my order?
If an item is missing, contact our customer service with your order number. We will quickly check and rectify the situation.
7. How to guarantee the freshness of fresh or frozen products?
At Mon Panier Latin, we take rigourous measures to ensure that your fresh and frozen products retain their quality and freshness until they arrive at your home:
• Insulating and Secure Packaging: Fresh and frozen products are packaged in high-performance insulating materials, supplemented by refrigerant packs to maintain an adequate temperature throughout the transport.
• Quality Transportation: We work with experienced delivery partners to ensure optimal transport times and minimise the risks associated with temperature fluctuations.
Through these measures, we ensure that your products arrive in the best possible conditions, ready to be tasted.
8. What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express) and payments via PayPal.
9. Is my payment secure?
Absolutely. All payments are processed via encrypted platforms to ensure the confidentiality of your information.
10. Can I return a product?
Only unopened and non-perishable products can be returned within 14 days of receipt. Please see our Refund Policy for more details.
11. How long does it take to get a refund?
Refunds are processed within 5 to 7 business days after validation of your request.
12. I forgot my password, how do I retrieve it?
Go to this password recovery page, enter the email address associated with your My Latin Cart account and validate. You will receive an e-mail with a link to reset your password.
13. Do you offer baskets or bundled offers?
Yes, we regularly offer thematic baskets or bundled offers at great prices. These baskets are carefully designed to include a selection of complementary products, perfect for your meals or special events.
14. What should I do if my order is delayed?
If your order is late, first check the tracking information available in your confirmation email. If the delay persists or if you have concerns, contact our customer service for updates or assistance.
15. Are your products adapted to specific diets?
We offer a wide range of products adapted to various diets, such as gluten-free, vegetarian, or vegan options. Product descriptions include detailed information about ingredients and allergens.
16. Can I save my favourite items for a future purchase?
Yes, by creating an account on our site, you can add products to your wish list, which allows you to easily find them in your future orders.
_Other Questions_
If your question is not on this list, do not hesitate to contact our team at bonjour@monpanierlatin.co.uk or at 020 8159 5140. We are here to help you!