Privacy policy

Last updated: 8 September 2026

This Privacy Policy explains how Mon Panier Latin collects, uses, shares and protects personal information when you visit monpanierlatin.co.uk, place an order, contact us, subscribe to marketing communications or otherwise interact with us.

For the purposes of applicable UK data protection law, the data controller is:

UNPROVO LTD, trading as Mon Panier Latin
Company number: 12493307
Registered office: Office 9353, 321-323 High Road, Chadwell Heath, Romford, Essex, England, RM6 6AX
Email: bonjour@monpanierlatin.co.uk

Personal information we collect

Depending on how you interact with us, we may collect information including:

  • your name;
  • email address and telephone number;
  • billing and delivery addresses;
  • order and transaction information;
  • products viewed, purchased or added to your basket;
  • communications with our customer service team;
  • marketing preferences;
  • account information;
  • device, browser and IP information;
  • information about how you use our website;
  • cookie and similar technology information; and
  • information required to detect, investigate or prevent fraud and misuse.

Payment information is processed through our authorised payment providers. We do not need to receive or store your complete payment card details in order to operate the store.

How we use your information

We may use your personal information to:

  • process and fulfil your orders;
  • take and administer payments;
  • arrange delivery and provide tracking information;
  • communicate with you about your order;
  • provide customer support;
  • operate customer accounts;
  • process returns, refunds and complaints;
  • prevent and investigate fraud, abuse and security incidents;
  • maintain and improve our website and services;
  • understand how customers use our store;
  • measure the effectiveness of marketing and advertising;
  • comply with tax, accounting and other legal obligations; and
  • send marketing communications where we are permitted to do so.

Our lawful bases

Depending on the purpose, we process personal information because:

Contract: processing is necessary to enter into or perform our contract with you, including taking, fulfilling and delivering your order.

Legal obligation: we need to process information to comply with legal, tax, accounting, consumer protection or regulatory requirements.

Legitimate interests: we may process information where it is reasonably necessary for our legitimate business interests, including improving our store, preventing fraud, protecting our systems, understanding business performance and providing effective customer service, where those interests are not overridden by your rights.

Consent: where required, we rely on your consent, for example for certain marketing activities or non-essential cookies. You may withdraw consent at any time.

Marketing

We may send you marketing communications where you have consented or where another lawful permission under applicable electronic marketing rules allows us to do so.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

Unsubscribing from marketing will not prevent us from sending service messages relating to an order, payment, delivery, account or customer-service request.

Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember preferences, understand site usage and, where you permit it, support analytics and advertising.

Cookies that are not strictly necessary will be used in accordance with the choices available through our cookie consent tools.

You can change your cookie preferences using the cookie controls available on the Site.

Who we share information with

We may share personal information where necessary with service providers that help us operate our business, including:

  • Shopify and ecommerce technology providers;
  • payment processors;
  • warehouses and fulfilment providers;
  • delivery carriers;
  • customer-support providers;
  • email and marketing service providers;
  • analytics and advertising providers, where permitted;
  • fraud prevention and security providers;
  • accountants, advisers and professional service providers; and
  • public authorities, regulators or law-enforcement bodies where legally required.

We only provide information that is reasonably necessary for the relevant purpose.

Shopify

Our online store is hosted using Shopify. Shopify processes certain personal information in order to provide its ecommerce platform and related services.

Shopify may process information in jurisdictions outside the United Kingdom and uses legal mechanisms intended to protect personal information when it is transferred internationally.

International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this happens, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law, including by relying on recognised adequacy arrangements or appropriate contractual safeguards where required.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • fulfil orders and provide customer service;
  • comply with tax, accounting and legal requirements;
  • resolve disputes;
  • prevent fraud; and
  • establish, exercise or defend legal claims.

Retention periods may therefore vary according to the type of information and the reason we hold it.

When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

Your rights

Depending on the circumstances, UK data protection law may give you the right to:

  • access personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete information;
  • ask us to restrict certain processing;
  • object to certain processing;
  • receive certain information in a portable format;
  • withdraw consent where processing is based on consent; and
  • complain about how we use your information.

Some rights are subject to legal conditions and exceptions.

To exercise your rights, contact bonjour@monpanierlatin.co.uk.

We may need to verify your identity before responding to a request.

Complaints

If you are concerned about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office.

Children

Our store is intended for adults capable of entering into a purchase contract. We do not knowingly seek to collect personal information directly from children for the purpose of selling products to them.

Security

We use appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, disclosure, alteration or destruction.

No internet-based system can, however, be guaranteed to be completely secure.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations or data-processing practices change.

The current version will be published on the Site with its latest revision date.

Contact us

For privacy questions or requests:

Mon Panier Latin
Email: bonjour@monpanierlatin.co.uk

Data controller: UNPROVO LTD, trading as Mon Panier Latin