Refund Policy
At Mon Panier Latin, we do everything we can to ensure that each customer is fully satisfied with their experience. If, for any reason, you are not completely satisfied with a product or order, we offer solutions adapted to meet your needs.
Refund Conditions
• Defective or damaged products: If an item arrives damaged or has a defect, you can request a refund or replacement within 14 days of receiving your order.
• Incorrect products: If you receive a product that does not match your order, we will issue a refund or exchange.
• Ineligible products: Fresh, frozen, or open products cannot be returned, except in the event of a proven defect.
Procedure for Requesting a Refund
1. Contact our customer service at bonjour@monpanierlatin.co.uk providing the following details:
• Your order number.
• A clear description of the problem.
• Photos of the product concerned (if applicable).
2. Our team will analyse your request within 24 hours and keep you informed of the follow-up.
Deadlines and Refund Methods
• Once your request is approved, we will process the refund within 1 to 3 business days.
• Refunds will be made to the original payment method used when ordering.
Exchanges and Credits
If you prefer to exchange a product or receive a credit to use on a future order, we will be happy to accommodate your request, subject to product availability.
Return Fees
• In the event of an error on our part (incorrect or damaged product), the return costs will be covered by Mon Panier Latin.
• In other cases, the return costs remain the responsibility of the customer.
Customer Commitment
At Mon Panier Latin, your satisfaction is at the heart of everything we do. We understand that sometimes things don’t go as planned, which is why we’re committed to handling your refund or exchange requests with care, fairness, and efficiency. Our goal is to ensure you feel valued and supported at every step, making your shopping experience truly enjoyable.