Return Policy


At Mon Panier Latin, we want every customer to be fully satisfied with their purchases. If this is not the case, we offer a clear and fair return policy to meet your needs.

_Eligibility Conditions_

Returns are accepted subject to the following conditions:

1. Product Condition: Items must be unopened, unused, and in their original packaging.

2. The products are not eligible for returns, except in the event of a defect or error on our part.

3. Deadline: You have 14 days from the date of receipt to request a return or exchange.

_Return Procedure_

1. Contact our customer service at bonjour@monpanierlatin.co.uk or via  020 8159 5140 to initiate your request. Please include:

• Your order number.

• The reason for the return.

• Photos of products, if necessary (for defective or incorrect products).

2. Once your request is approved, you will receive a prepaid return label or instructions to return the products.

3. Carefully pack the items and send them to the address indicated.

_Return Fees_

• Defective products or order errors: We fully cover the return costs.

• Other reasons (change of opinion, customer error): Return costs are the responsibility of the customer.

_Reimbursements_

• Once the return is received and inspected, we will process your refund within 5 to 7 business days.

• The refund will be made to the original payment method. Initial shipping costs are not refundable, unless there is an error on our part.

_Exchanges_

• If you wish to exchange a product, we will send you the new item upon receipt of the return, subject to availability in stock.

• Delivery times for exchanges may vary by region.

_Problems with a Product_

If a product has arrived damaged or does not match your order, contact our customer service upon receipt. We will do our best to resolve the issue quickly.

_Contact_

For any questions or assistance regarding our return policy, please write to us at bonjour@monpanierlatin.co.uk or call us at 020 8159 5140

They trusted us to deliver their favourites French products in the UK

More than 10000 orders fulfilled since 2021
Symphony OlajideTheir prices are very reasonable

I’ve been using mon Panier Latin occasionally for the past couple of years and always pleased with their service, from the large selection of products to the speed of delivery. Their prices are very reasonable compared to other similar websites which is why it’s my go to place for French food! Highly recommend them!

Nouni RachelI highly recommend !

I ve ordered multiple times and I have always been happy with my orders ! Quick delivery and the selection of products is very large. The products are also well packaged and it is always a happy moment when I receive my items. I highly recommend !

Gwladys Ange100% satisfied

I heard how good their service was, so i tried it out.
100% satisfied, i certainly will come back, and recommend to all. Mon Panier Latin, thank you so much for sharing joyful and sweet memories of France for us who are far away.

Lynda A.I had an incredible experience

I had an incredible experience with Mon Panier Latin. My daughters love the galettes des rois frangipane, we ordered a large quantity for the Epiphany celebrations, and in only 3 days we were delivered. It was my first experience with them. Thank you Mon Panier Latin go ahead, I would not hesitate to recommend.

Barrie EyreEasy to order

Great website,easy to order, great service and good quality products.

Gareth M.JonesThe true taste of France

The true taste of France! I have really missed the taste of home while being in the UK and was great having it all delivered right to my door. Ordering was straightforward & prices reasonable.

Chris P.Very responsive and customer-friendly company

Very responsive and customer-friendly company. I've ordered from them several times and have always been very happy with the quality of their products.

Wilfried TchangoueGreat selection of products

Great selection of products, decent price, delivery was on time. Thanks very much, will order again soon!