At Mon Panier Latin, we want every customer to be fully satisfied with their purchases. If this is not the case, we offer a clear and fair return policy to meet your needs.

_Eligibility Conditions_

Returns are accepted subject to the following conditions:

1. Product Condition: Items must be unopened, unused, and in their original packaging.

2. The products are not eligible for returns, except in the event of a defect or error on our part.

3. Deadline: You have 14 days from the date of receipt to request a return or exchange.

_Return Procedure_

1. Contact our customer service at bonjour@monpanierlatin.co.uk or via  020 8159 5140 to initiate your request. Please include:

• Your order number.

• The reason for the return.

• Photos of products, if necessary (for defective or incorrect products).

2. Once your request is approved, you will receive a prepaid return label or instructions to return the products.

3. Carefully pack the items and send them to the address indicated.

_Return Fees_

• Defective products or order errors: We fully cover the return costs.

• Other reasons (change of opinion, customer error): Return costs are the responsibility of the customer.

_Reimbursements_

• Once the return is received and inspected, we will process your refund within 5 to 7 business days.

• The refund will be made to the original payment method. Initial shipping costs are not refundable, unless there is an error on our part.

_Exchanges_

• If you wish to exchange a product, we will send you the new item upon receipt of the return, subject to availability in stock.

• Delivery times for exchanges may vary by region.

_Problems with a Product_

If a product has arrived damaged or does not match your order, contact our customer service upon receipt. We will do our best to resolve the issue quickly.

_Contact_

For any questions or assistance regarding our return policy, please write to us at bonjour@monpanierlatin.co.uk or call us at 020 8159 5140